Returns:
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, unused and must be with original tags items.
Return request must be sent to us within 7 days of the order package arrived. Please check when you signed for your parcel before posting. We are 100% sure 7 days is enough to make sure the the item is fit or not, need or not.
Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
Please issue return request with your order number, photos to show dress issues to our customer service email address: service@notjustprom.com.
Please note: we don't accept try on returns. That's mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don't want. At this condition, we don't accept this return request.
In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse.
Cancellation:
- Cancel within 7 days, you will get 100% refund;
- While more than 7 days, you will get 70% refund. Hope you can understand that fabric,workmanship and time we used on the dress.
- Once an order has been shipped it can't be cancelled.